Refund and Returns Policy

At Quickbooks desktop 2024, we strive to ensure that you are completely satisfied with your purchase of QuickBooks products and services. If you are not entirely satisfied, we’re here to help.

1.1. Digital Products

Since we offer digital products (e.g., QuickBooks software licenses and digital downloads), these are non-returnable items. However, we provide refunds in specific scenarios:

• Duplicate Purchases: If you mistakenly purchased the same product more than once, we will issue a full refund for the duplicate purchase.
• Incorrect Product: If you purchased the wrong version of QuickBooks, contact us within 14 days, and we will assist in exchanging it or issuing a refund if an exchange is not possible.
• Non-Functionality: If the digital product does not function as described, we will attempt to resolve the issue. If the issue cannot be resolved, a full refund may be issued.

1.2. Refund Process

To request a refund, please contact our customer support at:

• Email: support@quickbooksdesktop2024.shop
• Phone: +1 (633) 497-1888

You will need to provide:

• Your order number
• Date of purchase
• Reason for the refund request

Once your request is received, we will review it and notify you of the approval or rejection of your refund. If approved, refunds will be processed within 7-10 business days.

2. Returns Policy for Physical Products

If we offer physical products (e.g., boxed QuickBooks software), returns are accepted under the following conditions:

• Eligibility: The product must be unused, in original packaging, and in the same condition it was received.
• Return Period: You have 30 days from the purchase date to return physical products.
• Proof of Purchase: A valid receipt or proof of purchase is required.

2.1. Return Process

To initiate a return, please contact us at support@quickbooksdesktop2024.shop with your order number and the reason for return. We will provide instructions and the return shipping address.

Once the product is received and inspected, you will be notified about the approval or rejection of your return. Approved returns will be processed within 7-10 business days.

3. Exchange Policy

We offer exchanges for incorrect or defective digital and physical products. To request an exchange:

• Contact us at support@quickbooksdesktop2024.shop with details of the product for exchange.
• For physical products, return the item in its original packaging.

Once received and inspected, we will issue a new product or version.

4. Non-Refundable Items

The following are non-refundable:

• Digital products that have been downloaded or activated.
• Services already rendered, such as consultations or training sessions.
• Products not in their original condition or missing parts.

5. Shipping Costs

We offer free shipping on all returns for physical products. If you need to return a product, we will cover the shipping costs.

Once your return is approved, we will provide a prepaid shipping label for you to return the product at no cost.

6. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

• Check your bank or credit card statement.
• Contact your credit card company or bank, as it may take additional time for the refund to officially post.

If you’ve completed these steps and still haven’t received your refund, please contact us at support@quickbooksdesktop2024.shop.

7. Changes to This Policy

We reserve the right to modify or update this policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically for updates.

8. Contact Us

If you have any questions about this Refund and Returns Policy, please contact us at:

Email: support@quickbooksdesktop2024.shop
Phone: +1 (633) 497-1888
Address: 11600 Wilshire Blvd, Los Angeles, CA 90025